Project Quality Management - Feedback Required
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Explain the difference between continuous improvement and project quality planning
Project Quality planning describes the plan how the project will carry out assurance and quality control during the project delivery. This is part of the PMP.
Continuous improvement is different from Project quality planning is it measures the effectiveness and efficiency of the quality assurance and quality control functions during execution. Continuous Improvement extends beyond projects into BAU where changes are made to processes to optimise efficiency. It should become part of any organisations culture and can be measured using a P3 maturity model.
Lists and describe 4 aspects on project quality assurance
- Lessons learned
- Supplier Accreditation
Lessons Learned are fundamental to minimise impacts on time, costs and quality during the project and also post project for other projects to learn from. Lessons and solution are documented, communicated and a feedback mechanism, is put in place to ensure the issue does not occur again. An example is a missing piece of software from a deployment build. This could have been resolved by independent checking and sign off by the user prior to rollout.
Audit – Audit could be performed externally to the project by external audit. However it is essential that the project checks itself. Therefore within our organisation, the project office checks that timesheets have been filed by the time and date as described within the PMP. This ensures that there are no surprises when independent scrutiny from external audit happens.
Supplier Accreditation – Ensuring that suppliers who are involved in the delivery of the project are competent and have had their credentials checked to ensure their financial viability (to meet their contractual obligations) in addition to being qualified to undertake the work (e.g .those working within gas installations MUST be on the Gas Safe register). Accreditations such as Investors in People and Total Quality Management will help to provide additional assurance.
Training – Ensure that people who undertake work within the project are properly trained and know how to use equipment safely, effectively and efficiently. Failure could lead to contravening Health and Safety laws and/or producing poor quality work leading to costs for re work and poor morale within the work force.
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