Example Question – Conflict Management – Feedback required

Home Forums APM PMQ Study Group Example Question – Conflict Management – Feedback required

This topic contains 2 replies, has 2 voices, and was last updated by  Brian Holt 3 years ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • #14660

    Brian Holt

    List and describe a
    source of conflict arising within each of the following parts of the project

    1. Concept
    2. Definition
    3. Implementation
    4. Handover
    5. Close out
    6. Concept – Conflicts relating to business case and the solution which is chosen
    7. Definition – Conflicts relating to the delivery schedule and timescales
    8. Implementation – Conflicts relating to the products being developed and their fitness for purpose
    9. Handover – Conflicts relating to training on how to use the products
    out. – Conflicts relating to how to transistion the project from Project
    environment to BAU.
    Conflicts relating to
    business case and the solution which is chosen
    During the business
    case development a number of different options are considered in order to derive
    a solution. Stakeholders will all form their own opinions as to whether to make
    or buy and which solution is best.  At
    the end of the business case following careful scrutiny taking into account
    costs, risks, timescales and benefits a single solution is put forward. In this
    example the sponsor will play a key role in ensuring all stakeholders are
    aligned to the recommended solution.
    During the definition
    stage scope is defined and refined through scope management techniques such as
    Work breakdown structures and product breakdown structures. This is then put
    into a schedule which will form the cornerstone of delivery and is baselined
    and included within the PMP.  In our
    organisation we often struggle to get agreement over delivery timescales given
    resource constraints and so further debate needs to take place over costs to
    bring in additional resource to reduce timescales for delivery.
    During implementation
    products are developed against a set of success criteria and undergo unit
    testing, system testing and overall user acceptance testing. At this stage when
    the products are actually demonstrable to the user they will often wish to
    change the requirement, or request additional changes not originally
    considered. This could be managed by change control and towards the end of
    development by introducing a change freeze.
    When the products are
    handed over to the users conflicts may arise surrounding training. Different
    users with differing experience may require additional training not originally
    considered. For example users may require additional Basic IT training to bring
    them up to a basic level of IT Literacy before Specific IT system training
    takes place, This can be avoided by completion of training needs analysis
    during the definition stage.
    Conflict can arise
    when the product is handed over from the project environment into Support and
    operations. If documentation is missing or incomplete support issues may not be
    effectively be resolved which limits the effective use of the product and
    confidence of the customer is diminished  as an effective support arrangement is not

    Paul Naybour

    Brain a very good answer, lots of detail and good explanation, ten like this and you should do well in the exam

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.