- 27th July 2015 at 13:26 #14784
Patrick MitchellParticipantHi Paul, Section 11.5 of the APMP Syllabus states ‘explain the advantages and disadvantages of risk and issue escalation’. I’m struggling to find any text on risk escalation, do you have any ideas what they are looking for here and where to find it? Thanks20th August 2015 at 08:27 #14785
Patrick, from my understanding of my own studies a formal issue occurs when the tolerances of delegated work are predicted to be exceeding or have exceeded. This triggers the escalation of the issue from one level of management to the next in order to seek a solution. Issue Escalation is Issue Management by definition, which has 5 main steps as detailed below:
• Raising Issues – The project manager identifies issues be determining whether a problem can be resolved without outside help or whether it should be classified as a formal issue.
• Documenting Issues – The Project Manager enters the issue into the issues Log, which contains one entry per issue and is used for tracking purposes.
• Evaluating Issues – After an issue has been recorded all available options to resolve the issue are evaluated and documented in terms of impact to the project budget, schedule and scope.
• Resolving Issues – It is fundamental role of the steering group to resolve issues. The project manager should discuss issues, alternatives and project impacts with the steering group.
• Monitor Issues – The Project Manager monitors each issue at agreed review points and facilitates corrective actions.
Advantages of Issue Escalation
1. Issues are addressed in a timely manor.
2. Stakeholders are properly informed, as potential problems can be shared amongst the individuals or groups that are best to deal with them.
3. There is a clear hierarchy of responsibility required to be sure where responsibility lies.
4. All open issues are tracked so status is always visible and issues do not go unaddressed and critical tasks left uncompleted.
5. The requirement for governance is satisfied by having robust issues management.
Disadvantages of Issues Management
1. There is a danger that the authority of the Project Manager can be eroded.
2. The project Manager is dependant upon someone he has no control over.
3. The process can become clumsy or overly bureaucratic.
4. Incorrectly identifying risks and failing to understand the risks.
5. There can be a failure to escalate issues to the Project Sponsor in time.
6. There can also be a failure to further escalate unresolved issues to the Project Steering Group
You must be logged in to reply to this topic.