Jan Underdown

Jan has over 20 years’ experience in project and change management via consultancy, training and education, having started her career within human resource management in the hospitality industry during the eighties.  During this time Jan developed, implemented and managed Trainee Management Programmes for the De Vere Group of hotels.

Key Achievements:

Developed project/programme management career paths, together with supporting competence based role descriptions.   Developed and implemented a range of competence frameworks (technical and behavioural) together with different forms of assessment for Halcrow, Logica and Land Registry.  Has managed the CMI’s Diploma in Programme and Project Management, a competence based qualification. 

Assisted APM Group with prototyping and roll out of their PRINCE2 Professional Qualification (assessment based competence) and has been signed off as a Moderator/Evaluator.  Jan is also an APM Practitioner Qualification Assessor.

Jan’s project management career evolved through managing the development and implementation of EN ISO9001 Quality Management standards across a wide variety of business sectors including ports authorities, Southampton Cargo Handling and Poole Harbour Commissioners, Dorset Chamber of Commerce, Parkstone Grammar School and FR Aviation (Cobham Group), where she assisted their change from AQAP1.  Jan developed and managed the Dorset Quality Club which assisted several SMEs in gaining relevant accreditations.  Her main interest was the implementation of standards within the service sector with emphasis on Total Quality Management and Customer Service.