Project Quality Management – Feedback Required

Paul Naybour

Explain the difference between  continuous improvement and project quality

Project Quality planning
describes the plan how the project will carry out assurance and quality control
during the project delivery. This is part of the PMP.
Continuous improvement is
different from Project quality planning is it measures the effectiveness and
efficiency of the quality assurance and quality control functions during
execution. Continuous Improvement extends beyond projects into BAU where changes
are made to processes to optimise efficiency. It should become part of any
organisations culture and can be measured using a P3 maturity model.
Lists and describe 4 aspects on project quality assurance
  1. Lessons learned
  2. Audit
  3. Supplier Accreditation
  4. Training
Lessons Learned are fundamental to  minimise impacts on time, costs and quality
during the project and also post project for other projects to learn from.
Lessons and solution are documented, communicated and a feedback mechanism, is
put in place to ensure the issue does not occur again. An example is a missing
piece of software from a deployment build. This could have been resolved by independent
checking and sign off by the user prior to rollout.
Audit – Audit could be performed externally to the project by
external audit. However it  is essential that
the project checks itself. Therefore within our organisation, the project
office checks that timesheets have been filed by the time and date as described
within the PMP. This ensures that there are no surprises when independent
scrutiny from external audit happens.
Supplier Accreditation – Ensuring that suppliers who are
involved in the delivery of the project are competent and have had their
credentials checked to ensure their financial viability (to meet their
contractual obligations) in addition to being qualified to undertake the work
(e.g .those working within gas installations MUST be on the Gas Safe register).  Accreditations such as Investors in People
and Total Quality Management will help to provide additional assurance.
Training – Ensure that people who undertake work within the
project are properly trained and know how to use equipment safely, effectively
and efficiently. Failure could lead to contravening Health and Safety laws
and/or producing poor quality work leading to costs for re work and poor morale
within the work force.

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