Published: 24th September 2012
Hi, this is a test, we have changed the way e-mails work so you will only get one per day.
Thanks for the guidance. Just starting on road and found it difficult to find approach to answer. I can see that reading the question is very important here.
Thank you for having a go at this question, its not an easy one to answer. You answer did make me think quite hard about what the right question might be. It was not the type of answer I was expecting. This is because quality refers to both the deliverables and the way in which the project is managed. So a quality project would produce the right deliverables using consistent and repeatable processes, not just by luck. Many of your answers refer to the quality of the delivery process and less to the quality of the products delivered.
The answer I was expecting would have points more narrowly focused on quality.
1) Write (or ensure) that a quality plan is prepared for the project. This would define the responsibility for quality in the project, the overall process used to deliver quality and the approach to quality control and assurance. Typically this would prepared by the project manager or delegated to one of the project team members.
2) Ensure that quality arrangements are briefed to the team , so that they know how the quality procedures operate, for example who is responsible for approving documents, how design checks are completed and how mistakes and errors are tracked.
3) Establish a system for quality control, which leads to the production of a quality record or file in which the results of all the quality control test are recorded. For example a document register which shows who approved what document of drawing.
4) Conduct regular quality assurance audits to ensure that the quality procedures and controls are being used in an effective way. For example this would involve checking the quality records against the actual test and inspection results.
5) Establish as system of quality reviews, to ensure the quality system is fit for purpose and is not becoming over bureaucratic or is out os step with the needs of the project. Typically this would be conducted every 6 months and any recommendations reported to senior managers and the project manager.
As I said at the start this is quite a hard question, and one most people would avoid. I hope this helps in general. Whan answering questions it’s safer to stay on topic.
1) Make sure that the team members have the skills needed to deliver project and understand what good quality is and the importance of delivering good quality work.This should be part of the considerations made by the Project Manager when the staff are considered for and join the project
2) Make sure that there is a quality plan and that all the stakeholders in the project “buy in” to its importance. That includes project sponsors and testers as much as the immediate project team. The quality plan should be a key document shared amongst all and contributed to by all from their own perspective. The PM must make sure that its importance is fully recognised and that feedback on Quality Plan is given to Project Boards just as progress against other deliverables is.
3) Measure delivery against the plan and take necessary steps to correct failures to meet the plan identified. Deviations may be identified by the project team or through audits and other external scrutiny. It is important that any lapses are investigated with root cause being an important thing to identify since without it stopping issues happening again will be more difficult, You should look to avoid problems in the future as well as rectifying previous problems.
4) Make sure that everyone is fully aware of their responsibility to carry out quality management actions and prepared with skills to do so. Unless those delivering project elements are made aware of the importance not just to do X by Y date but to do it well the Quality plan will fail. The PM needs to make sure the plan and its importance are properly communicated and understood by all and that they follow it.
5)Ensure that change control takes place. It is necessary for many people to review the proposed actions to ensure that no unintended consequences of any actions occur. Quality is not just an individual responsibility it is one shared amongst all.
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